Privacy Policy

Last Updated: 03/09/2025

QVapes (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and online store. By accessing or purchasing from QVapes, you agree to the terms outlined in this Privacy Policy.

1. Ownership of the Site

The QVapes website and store are owned and operated by QVapes. All data collected through this website remains under the responsibility and control of QVapes as the data controller under the UK General Data Protection Regulation (UK GDPR).

2. Copyright and Intellectual Property

All content, including forms, databases, and website functionality used to collect and process your information, are protected by copyright and intellectual property laws. Unauthorized use, reproduction, or tampering with our data systems is prohibited.

3. Liabilities and Responsibilities

QVapes takes appropriate technical and organizational measures to safeguard your data.

However, no online system can be guaranteed 100% secure. By using our site, you acknowledge that you provide data at your own risk.

We are not responsible for data breaches caused by factors outside of our reasonable control, such as third-party service failures or malicious attacks.

4. Requirements for Using the Store

When using our store, you agree to:

Provide accurate, current, and complete personal information (e.g., name, address, email, age verification details).

Only use the site if you are 18 years of age or older, in line with UK law on the sale of vaping products.

Accept that certain data is necessary for us to process and fulfill your orders.

5. Data We Collect and How We Use It

We may collect the following types of data:

Personal Information: Name, email, billing/shipping address, phone number, age verification details.

Payment Information: Processed securely via third-party payment providers (we do not store full card details).

Technical Data: IP address, browser type, device information, and cookies for site functionality and analytics.

Order History: Purchases and preferences to improve customer service and product offerings.

We use this data for:

Processing and fulfilling orders.

Providing customer support.

Fraud prevention and legal compliance (e.g., age verification).

Marketing communications (only if you opt-in).

6. Modification of Policy

QVapes reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

7. Termination of Contract & Data Retention

If you terminate your account or stop using our services, we will retain only the data necessary to comply with legal obligations (such as tax and accounting laws).

Other personal data will be securely deleted or anonymised when no longer required.

8. Your Privacy Rights (UK GDPR)

As a UK resident, you have the right to:

Access the personal data we hold about you.

Request corrections to inaccurate or incomplete data.

Request deletion of your data (“right to be forgotten”), subject to legal requirements.

Object to processing for direct marketing.

Request transfer of your data to another provider (data portability).

To exercise these rights, please contact us using the details below.

9. Contact Information

For questions or concerns about this Privacy Policy or your data rights, please contact us at:

QVapes
Email: info@qvapes.co.uk

If you are unsatisfied with our response, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.